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Welcome to Product Wire

Hi there,

 

While this isn't product-related news (there's plenty of that below), it benefits anyone who uses Sagent's products. We recently added Kyle Draisey as our Chief Information Security Officer and Head of Cybersecurity. You can see the press release here, but here's the takeaway: The priority we put on security can't be overstated, so we hired a top national security exec to help safeguard our digital infrastructure, customer data, and align security posture with innovation and growth. That's just FYI.

 

Now, here's a look at the dense schedule of upcoming releases and calls. 

 

Need to catch up? Take a second look @ last week's WIRE. 

LoanServ

June 2025 Release Documentation

Don’t forget to visit the client website for all of the release documentation for the upcoming June 2025 Release. You’ll find a Project List containing all of the feature enhancement and feature correction projects scheduled to be implemented with the release, along with corresponding release note documentation. While you’re there, be sure to review the recently updated Data Warehouse Extract Changes document, as well as the newly posted Data Extract Copybooks and Test Files, which can all be found at Software Releases>June 20, 2025>Data Warehouse.

 

Invitation to Respond - Initial Requirements Document

The initial requirements document for the following feature is available for your review. Discussion on this document opens on Wednesday, June 4 and closes on Wednesday, June 11. To access the document, please visit the client website and follow this path: Discussions>Requirement Documents>Open Requirement Doc Discussions. Here you will find the link for this project, which will allow you to post any questions or comments and contact the Business Analyst.

 

Rate Lock & Promotional (Sub) Balance Loan Programs (CP0061507)

This feature will modify the Line of Credit Sub-Balance functionality to allow clients to fully use the available features.

 

Invitation to Respond - Business Designs

The following business designs are available for your review. Discussion on these designs opens on Wednesday, June 4 and closes on Wednesday, June 18. To access the design documents, please visit the client website and follow this path: Discussions>Project Designs>Open Design Discussions. Here you will find the link for each project, which will allow you to post any questions or comments and contact the Business Analyst.

 

Suppress Option for FHLMC LLR and FNMA LAR Reporting (CP0060267)

This feature will update LoanServ to mitigate the risk of erroneous reporting to FHLMC or FNMA that affects the Servicer’s Investor Scorecard to avoid penalties resulting from reporting edits.

 

Update Billing Files to include Modification Transactions (CP0061509)

This feature will update the Billing Reports to include Modification transactions to ensure complete visibility of history for review and audit.

 

Update Delinquent ARM Interest/Service Fee Transaction Processed (CP0061527)

This feature will update the system to ensure the calculation for service fees and interest amounts are using the required rate changes when a delinquent loan is paid off or liquidated.

 

Web Service Update- Phone Numbers for SMS (CP0061578)

This feature will update the WWSP1020-CustSearchByPhoneNumber web service to include co-borrower data to ensure a streamlined and efficient process for processing borrower and co-borrower SMS text opt out requests, while adhering to regulatory requirements.

 

Additional Report 524 ACH Processing Updates (CP0061595)

This feature will update ACH processing for LoanServ customers using Report 524, providing the ability to pull ACH information daily into a form that will be imported into their banking platform. This feature will also provide customers the ability to partially mask a customer's bank account numbers, update the processing of the parameter for a CIT to be created, and alert them when canceling a same day draft.

 

Late Notice Data File Incorrect on Line of Credit Accounts (CP0061597)

This feature will update the code in Report 017 to ensure that accurate late charge data is reported for line of credit accounts.

 

Add Exception Report to the Installment Loan Billing Report 1160 (CP0061599)

This feature will create a new Installment Loan billing exception report that will display loans that were skipped from billing and display the exception. This report will apply only to Loan Type 4 , Sub Type 2 loans and will be included with the Billing Report 1160 series.

 

Update Report Logic – LOI Boarded with Errors (CP0061614)

This feature will update Report 328.001 to capture identified missing error messages.

 

Increase Number of Buyer Assistance Codes (CP0061707)

This feature will increase the number of Buyer Assistance Codes available to 9 for customers to assign Buyer Assistance programs.

 

Update - Business Design

The following business design has been updated. The document is available for your review on the client website at Discussions>Project Designs>Closed Design Discussions. The updates are for your review only; the comment period is closed.

 

Update LTV Calculation for FHLB and MBS Loans (CP0061579)

 

Add FDCPA advisory language indicator to LoanServ (CP0061418)
In the June 2025 release, Sagent will implement an enhancement (CP0061418) to add an FDCPA advisory language indicator to various vendor files. This impacts numerous files (e.g., billing files, escrow analysis files, ARM notice files, and more).  We encourage clients to review the published 90 day notice and release notes for this project and to work with your vendors to ensure that they are prepared for the changes to the affected files.

Release notes are available on the client website.

Sagent-Default-2

June Release

This release contains improvements for TEMPO, Dara Claims, and Dara Loss Mitigation. It's scheduled to be implemented on June 7, 2025.

  • The release notes are available here and on the client site.
  • Register here to join the Sagent Default call on 6/10. 
Calendar

Upcoming Releases  

  • 6/5: CARE Release (release notes are published on the client website)
  • 6/7: TEMPO and Dara Default Release
  • 6/20: LoanServ and DataScape Release
  • 7/2: LoanBoard Release

*Reminder, you can see all 2025 Release dates on the events calendar on Sagent Support

Customer Success

Mark Your Calendar!

  • 6/10: Sagent Default Call
  • 6/11: Investor Cash Call
  • 6/17: New Late Charge Processing - Assess when Due
  • 6/18: Compliance Call and LoanBoard Pre-Release Call
  • 6/24: Line of Credit: Consumer Plans & Service Release
  • 6/25: Line of Credit: Consumer Contracts & Escrow Management Call
  • 6/26: Line of Credit: Maintenance Screens
  • 6/27: Line of Credit: Billing Records and Calculations
  • 7/2: CARE Pre-Release Call

*Find even more events on Sagent Support

Cheers, 

 

the Sagent Customer Success Team

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