June 2025 LoanServ Release Reminders
The June LoanServ Release installation is scheduled for Friday, June 20th. This release contains several significant projects designed to enhance your use of LoanServ. To help you prepare for this release please watch the recently recorded pre-release call posted on Sagent Support.
Customer Support
Please review the following information on support hours.
- Saturday (6/21/25), we will have our normal support hours from 9:00 AM until 2:00 PM (ET). You may submit a case through Sagent Support during these hours.
- Sunday (6/22/25), we will also have support hours from 10:00 AM to 2:00 PM (ET). You may submit a case through Sagent Support during these hours.
Five-day processing regions will receive the release on Friday, June 20, 2025. Five-day extended and six-day processing regions will receive the release on Saturday, June 21, 2025.
LoanServ Availability
Due to the release installation, access to the LoanServ system will not be available during the extended outage (2 hours) at the beginning of the cycle. There may also be a delay in system availability the next morning; we expect the system to be available approximately 2 hours later than the normal EOW batch cycle. We will send an update if there are any unexpected delays in system availability. This extended outage will also cause a similar delay in the delivery of reports and files out of cycle. If you have any questions please contact Customer Support.
June 2025 Release Documentation
Don’t forget to visit the client website for all of the release documentation for the upcoming June 2025 Release. You’ll find a Project List containing all of the feature enhancement and feature correction projects scheduled to be implemented with the release, along with corresponding release note documentation.
Add FDCPA advisory language indicator to LoanServ (CP0061418)
In the June 2025 release, Sagent will implement an enhancement (CP0061418) to add an FDCPA advisory language indicator to various vendor files. This impacts numerous files (e.g., billing files, escrow analysis files, ARM notice files, and more). We encourage clients to review the published 90 day notice and release notes for this project and to work with your vendors to ensure that they are prepared for the changes to the affected files.
Release notes are available on the client website.
Invitation to Respond - Business Designs
The following business designs are available for your review. Discussion on these designs opens on Wednesday, June 18 and closes on Wednesday, July 2. To access the design documents, please visit the client website and follow this path: Discussions>Project Designs>Open Design Discussions. Here you will find the link for each project, which will allow you to post any questions or comments and contact the Business Analyst.
HUD Change of Mortgagor for Co-borrower Reporting Update (CP0061535)
Update Expense/Pay Screen Processing for Recoverability Changes and Refund Credits (CP0061572)
Optional Insurance for Term Loans Out of Synch (CP0061589)
Add Fields to LOI Record Styles (CP0061590)
Update - Business Design
The following business design has been updated. The document is available for your review on the client website at Discussions>Project Designs>Closed Design Discussions. The updates are for your review only; the comment period is closed.
Update Cust/Payment/Bill to identify Optional Product Amounts (CP0061573)
Updates to Monthly USDA Electronic Status Reporting Announced May 22, 2025
Sagent is working on project CP0061866 to address the USDA Electronic Status Reporting changes – targeted for implementation with the October 2025 LoanServ release. Based on interactions with USDA, please be advised of the following.
Sagent has received confirmation from the USDA that it will be acceptable for the enhancement to be included in the October release. While the new Reason for Default (RFD) is the biggest change with this enhancement, USDA indicates that the new RFD may never be used.
In addition, USDA confirms that the reporting requirements for codes 36 and 41 noted in their May 22, 2025 announcement are unchanged. The announcement was to indicate a change to the definition of the codes. Finally, USDA confirmed code 39 will be deactivated on their system and to report code 08. If code 39 is sent after June and an error is received, servicers can make the change on the correction page in USDA LINC.
