June 2025 LoanServ Release Reminders
The June LoanServ Release installation is scheduled for Friday, June 20th. This release contains several significant projects designed to enhance your use of LoanServ. To help you prepare for this release please watch the recently recorded pre-release call posted on Sagent Support.
Customer Support
Please review the following information on support hours.
- Saturday (6/21/25), we will have our normal support hours from 9:00 AM until 2:00 PM (ET). You may submit a case through Sagent Support during these hours.
- Sunday (6/22/25), we will also have support hours from 10:00 AM (ET) to 2:00 PM (ET). You may submit a case through Sagent Support during these hours.
Five-day processing regions will receive the release on Friday, June 20, 2025. Five-day extended and six-day processing regions will receive the release on Saturday, June 21, 2025.
LoanServ Availability
Due to the release installation, access to the LoanServ system will not be available during the extended outage (2 hours) at the beginning of the cycle. There may also be a delay in system availability the next morning; we expect the system to be available approximately 2 hours later than the normal EOW batch cycle. We will send an update if there are any unexpected delays in system availability. This extended outage will also cause a similar delay in the delivery of reports and files out of cycle. If you have any questions please contact Customer Support.
June 2025 Release Documentation
Don’t forget to visit the client website for all of the release documentation for the upcoming June 2025 Release. You’ll find a Project List containing all of the feature enhancement and feature correction projects scheduled to be implemented with the release, along with corresponding release note documentation. While you’re there, be sure to review the updated Data Warehouse Extract Changes document, as well as the newly posted Data Extract Copybooks and Test Files, which can all be found at Software Releases>June 20, 2025>Data Warehouse.
Invitation to Respond - Business Designs
The following business designs are available for your review. Discussion on these designs opens on Wednesday, June 11 and closes on Wednesday, June 25. To access the design documents, please visit the client website and follow this path: Discussions>Project Designs>Open Design Discussions. Here you will find the link for each project, which will allow you to post any questions or comments and contact the Business Analyst.
GNMA I P&I Bank Recon Remittances (CP0061057)
This feature will add a new field to the Investor Code Record to allow customers to set a flag for GNMA I investors to suppress the Investor Level Certificate Remittance Amount from feeding to the Bank Reconciliation system.
CBR Updates to Support CRRG FAQ43 (Skip-a-Pay) (CP0061467)
This feature will update LoanServ to identify and report loans with completed Promise Plans that have regular payments temporarily postponed while the loan modification is being processed as being in a Skip-a-Pay.
Updates to Support Partial Claim Automation (CP0061472)
This feature will align all partial claims to allow for funding the advance, posting, and reimbursement of funds and recover any necessary amount from the borrower.
Updates to Pool Recoverable Error when Posting Curtailments (CP0061531)
This feature will expand the Pool Recoverable Record to allow for 9999 occurrences so that the posting of curtailments is not impacted.
Short Payment Update to Cust/Loan Screen (CP0061596)
This feature will update the calculation of the Total field under the Payment Data section on the Customer/Loan Inquiry (PFSP213) screen to display the amount of the payment minus the short payment in the Total field when ML-PP-SHP-APP-CODE equals 'S'. This will calculate and display the payment balance when the system date has not reached the loan's due date.
Updates to Support Delinquent Liens & Partial Claims (CP0061636)
This feature will update the Delinquent/Lienholder screen to expand the number of records available and add a field to identify the type of lien.
Update - Business Design
The following business design has been updated. The document is available for your review on the client website at Discussions>Project Designs>Closed Design Discussions. The updates are for your review only; the comment period is closed.
Prevent Unnecessary Recall Dates (CP0061571)
Add FDCPA advisory language indicator to LoanServ (CP0061418)
In the June 2025 release, Sagent will implement an enhancement (CP0061418) to add an FDCPA advisory language indicator to various vendor files. This impacts numerous files (e.g., billing files, escrow analysis files, ARM notice files, and more). We encourage clients to review the published 90 day notice and release notes for this project and to work with your vendors to ensure that they are prepared for the changes to the affected files.
Release notes are available on the client website.
