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Welcome to Product Wire

Hi there,

 

If you're currently on your way home from Lights, Camera, Ignite 2025, it was an absolute DELIGHT to be in Dallas with you this week. Your enthusiasm at this event made the months of planning worth every ounce of love that we poured into it. THANK YOU!

 

And if you couldn't make it to Ignite this year, we would be thrilled for you to join us at our just-announced 2025 location: The Hilton Phoenix Resort at the Peak in Phoenix, AZ. You can commence your planning today!

 

Now, to the business at hand: Please read on for this week's planned updates and forthcoming calls. 

 

Need to catch up? Take a second look @ last week's WIRE 

LoanServ

June Release Implementation Information for Test Cycle Regions

Please be advised that the June 2025 Release will be implemented into the test regions beginning the third week of June. Please refer to the chart below to see the date for the cycles in your test region. Also note that your region will be down for one day, which is also listed in the chart below. Please remember that when the system is down for the release, other services are also not available for testing such as CARE and Web Services.

 Information for Test Cycle Regions

Invitation to Respond - Business Designs

The following business designs are available for your review. Discussion on these designs opens on Wednesday, May 7 and closes on Wednesday, May 21. To access the design documents, please visit the client website and follow this path: Discussions>Project Designs>Open Design Discussions. Here you will find the link for each project, which will allow you to post any questions or comments and contact the Business Analyst.

 

FNMA FCL Status Codes Need Updates to the Reset Conditions (CP0061564)

This feature will update reset conditions needed for FNMA Delinquency Status Codes 33, 63, 71, 94, and 95 to cease the inaccurate reporting of an active Foreclosure status to FNMA.

 

Prevent Unnecessary Recall Dates (CP0061571)

This feature will update the valid value of the Action/Result code for the Recall Date Required Code field on the Delinquent/Loan/Contact Info - Page 1 screen (PFSP325) to prevent users from inputting a recall date when not required.

 

PFID To Record Payment Change in CARE (CP0061598)

This feature will add a new PFID field to provide a real-time Next Draft Amount whenever a payment change occurs on a loan between draft cycles. This can be used by CARE to reflect the accurate Next Draft Amount on a loan.

 

HELOC ACH Draft Amount is Incorrect on the Billing File (CP0061608)

LOC billing statements disclose an incorrect Draft Amount on PM-400.180. This feature will ensure that the correct Draft Amount can be mapped to billing statements.  

CARE

Upcoming CARE Disaster Recovery Exercise (DRE)

Sagent will conduct a DRE on Saturday, May 10th from 10:00 pm to 6:00 am EST. Since the CARE production region will be unavailable for use during this time we recommend that CARE clients set a banner in regards to the system down time. We appreciate your patience and will send an email to the CARE emergency contacts once the Disaster Recovery Exercise has completed.

Calendar

Upcoming Releases  

  • 5/10: Sagent Default Interim Release
    • The Interim Release will be on May 10th between the hours of 12 - 2 AM EST.  During this time, Users will not be able to access TEMPO.  The downtime will not impact the Data Extract or Queue processes.
  • 5/21: LoanBoard Release
  • 6/5: CARE Release
  • 6/7: TEMPO Release
  • 6/20: LoanServ and DataScape Release

*Reminder, you can see all 2025 Release dates on the events calendar on Sagent Support

Customer Success

Mark Your Calendar!

  • 5/8: LoanBoard Pre-Release Call
  • 5/14: Investor Cash Call
  • 5/20: Sagent Default Pre-Release Call
  • 5/21: Consumer Call
  • 5/22: LoanServ & CARE Pre-Release Calls
  • 5/28: Escrow Management Call

*Find even more events on Sagent Support

Announcement

Sagent Default Pre-Release Call

Register for the next Sagent Default Pre-Release Call on Thursday, May 20th. This call will review upcoming enhancements to Sagent's two default products: TEMPO and Dara Default. 

Cheers, 

 

the Sagent Customer Success Team

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